
Builder FAQ Center
The questions that come up at the table.
A searchable answer bank organized by category and written so a sales counselor can repeat the answer accurately. It is designed to expand indefinitely — every question a builder or buyer asks that deserves a better answer eventually lands here.
27 answers
Construction
How is a new-construction loan different from a resale loan?
The timeline is longer, the property does not exist yet at application, documentation gets refreshed as closing approaches, and the rate strategy is built around a delivery window rather than a thirty-day escrow.
What is a draw schedule?
A schedule of payments released to the builder as construction reaches defined stages, usually verified by an inspection. The specific stages and inspection practice vary by program and lender.
Who orders inspections during the build?
In most structures the lender orders an inspection before releasing each draw. The builder's job is to communicate when a stage is complete so the request goes out promptly.
What happens if the build runs behind schedule?
Tell the lender as soon as the delivery date moves. Timelines shift on nearly every build; the problems come from finding out late, not from the delay itself.
Financing
What is the difference between pre-qualification and pre-approval?
Pre-qualification is a conversation based on stated information. Pre-approval means a loan professional has reviewed documentation. Know which one a buyer has before a contract is written.
How much down payment does a buyer need?
It depends on the program and the buyer's profile. There are options well below twenty percent. Rather than naming a figure at the sales desk, refer the buyer for a real number.
Can a buyer finance options and upgrades?
Often the purchase price includes selected options, which is why every price change should go back to the lender promptly. Treatment depends on the program and the contract.
Does the buyer have to use the builder's preferred lender?
No. Buyers always choose their own lender. A confident builder welcomes the comparison and lets responsiveness do the work.
What if the buyer is self-employed?
Self-employed files are common and workable, but they need more lead time for documentation. Start the conversation earlier than you would with a W-2 buyer.
Appraisals
How is a home appraised before it is built?
The appraiser works from plans, specifications, and the contract, supported by comparable sales. Complete, current plan documentation makes this materially easier.
What helps when comparable sales are thin in a new community?
Detailed specifications, an accurate options list, and documentation of what has already sold and closed in the community. Provide it early rather than in response to a question.
What happens if the appraisal comes in below the contract price?
There are several paths, and the right one depends on the contract, the program, and the buyer. It is a conversation, not automatically a dead deal.
Rate locks
What is a rate lock?
A hold on the buyer's interest rate for a defined period. Lengths, costs, and extension rules vary by program — specifics always come from the lender, never from the sales desk.
How do extended locks work on a long build?
The lock window is chosen to reach the expected delivery date. Availability, cost, and float-down features depend on the program and market conditions at the time.
What happens if the home delivers after the lock expires?
Extension options exist in most programs and typically carry a cost. This is exactly why delivery-date changes need to reach the lender early.
Contracts
How long is a pre-approval good for?
A limited window, with documents refreshed as closing approaches. Set that expectation at contract so nobody is surprised in month six.
What should the sales team send the lender at contract?
The executed contract, the expected delivery window, the options and pricing, and the buyer's contact information — the same week the contract is signed.
What if the buyer's employment changes during the build?
Have them tell the lender immediately. Most job changes are manageable when known early and painful when they surface at the closing table.
Lot financing
Can a buyer finance the lot and the build together?
In several structures, yes. Whether the lot is owned outright, under contract, or being purchased as part of the build changes the structure, so establish it at the first conversation.
What if the buyer already owns the land?
Owned land is frequently treated as part of the buyer's equity contribution. The specifics depend on how and when it was acquired and on program guidelines.
Custom homes
How does financing differ for a custom home?
Custom builds usually involve a construction structure rather than an end loan, a plans-and-specs appraisal, and a draw schedule agreed with the builder before work begins.
How are change orders handled?
Plan for them as normal. Send every change order to the lender promptly so the loan amount, appraisal, and cash-to-close stay accurate.
Selections
Do selections affect the loan?
Yes, whenever they change the purchase price. Anything that moves the price should reach the lender the same week it is signed.
Can a buyer add options late in the build?
Sometimes, but late additions can affect the loan amount, appraisal, and cash to close. Raise it with the lender before committing the buyer.
Closing
What should a buyer avoid before closing?
New credit of any kind — furniture financing, a vehicle, a store card. This is the single most common cause of late-stage problems on long builds.
When is the final walkthrough relative to closing?
Shortly before, and it should be scheduled with the closing date in view. Coordinate the two so the buyer is not managing both in the same forty-eight hours.
What does the buyer bring to closing?
Cleared funds as instructed by the closing agent and government-issued identification. Wire instructions should always be verified by phone using a known number.
Keep it growing
Missing question? That is how this section gets better.
The FAQ Center is intentionally open-ended. If your sales team keeps fielding a question that is not answered here, send it over — it will be written up and added.
Answers are general education, not a commitment to lend or a rate quote. Program availability, terms, and guidelines vary by lender, market, and buyer qualification and can change at any time.
A conversation, not a pitch
Let's solve your next financing question together.
If your team is running into the same question week after week, that is usually worth a short working session.